Types of personal data that rest in our databases:

The personal data that we collect in our database, which is used and processed to fulfill our purpose, are:

  • Name
  • Surnames
  • User
  • Email address
  • Password
  • Date of birth
  • Gender

Likewise, we collect the following information from our workers and suppliers:

  • Personal information related to your date and place of birth, nationality, marital status, gender, education levels, work experience, personal references, socioeconomic level and status, and financial situation.
  • Personal information related to your health status, social security entities to which you are affiliated, disciplinary and judicial history.
  • Personal information related to your family and dependents, and your personal preferences in terms of activities and hobbies.
  • The information provided will remain stored for the maximum term necessary to allow us to comply with the legal and/or contractual obligations in our charge, especially in accounting, contractual, fiscal and tax matters, or to meet the provisions applicable to administrative, accounting, fiscal, legal and historical information.
  • We presume the veracity of the information provided and we do not verify, nor do we assume the obligation to verify the veracity, validity, sufficiency and authenticity of the data provided to us.
  • Treatment purposes
  • By providing your Personal Data, the Holder authorizes us to use this information for the purposes indicated in the respective request in accordance with the provisions of this Privacy Policy.
  • If you provide us with personal data, you authorize us to use this information for the purposes indicated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside our databases unless (i) you authorized to do so, (ii) is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them, (iii) is used by us or third parties to provide you with our products or services, (iv) is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements, (v) is related to a merger, consolidation, acquisition, divestiture or other restructuring process, (vi) we implement a contract of transmission of personal data under the terms of Decree 1377 of 2013, or (vii) as required or permitted by law or for the purposes developed therein. to this privacy policy.
  • By accepting this privacy policy, you authorize us to process the information collected in order to fulfill ELIXIR's objectives. These purposes are:
  • Send communications, by different means, related to events organized by ELIXIR or by third parties.
  • Send communications, by different means, related to training and other teachings organized by ELIXIR or by third parties.
  • Deliver information to third parties that require establishing business contacts with customers and their representatives, in relation to electronic commerce and Internet matters.
  • Send information to customers and/or third parties in relation to advertising topics and commercial offers that allow the promotion of products and/or services that are or are not offered by ELIXIR.

Send information and promotional and/or advertising messages to clients and/or third parties in relation to events, activities, promotions, or offers in which ELIXIR is a party in any capacity or carry out marketing activities.

Consult and update personal data, at any time, in order to keep said information updated in our databases.

Manage relationships with suppliers and employees, which may include updating data or carrying out regulatory controls.

To manage compliance with the terms established in the employment relationship such as: Affiliation and contributions to social security entities, creation of employment contract, generation of payments and labor benefits, as well as training, development, welfare, occupational health and safety programs. .

To carry out market research to define the profile of our users, carry out advertising and commercial prospecting.

Manage social media and/or editorial content.

Develop guides/catalogs of electronic commerce services.

Manage customer loyalty, as well as sanctions, reprimands, calls for attention and exclusions.

Facilitate the entry and exit of documents.

Carry out activities for historical, scientific or statistical purposes.

Carry out transactions for profit with customer databases.

Communicate on social networks or any other medium in the event of a commercial break or clarification of information, explaining the reasons for it.

With the acceptance of this Privacy Policy, the holders of personal data authorize us to send them, by different means and channels (including, but not limited to email, SMS or text messages, etc.) information about products and services. , and offers of products and/or services that are of interest to our customers, employees, and suppliers.


  • We have established information security policies, procedures and standards, whose objective is to protect and preserve the integrity, confidentiality and availability of information, regardless of the medium or format where it is found, its temporary or permanent location or the way in which it is stored. it is transmitted.
  • The third parties contracted by us are also obliged to adhere to and comply with the information security policies and manuals, as well as the security protocols that we apply to all our processes.
  • Any contract with third parties (contractors, employees, external consultants, temporary collaborators, etc.) that involves the processing of information and personal data, will include a confidentiality agreement detailing their commitments for the protection, care, security and preservation of confidentiality, data integrity and privacy.
  • Our payment gateway is a service provided through a third party (MercadoPago) which is responsible for making the collections as needed by each client and the means of payment to be used. The security system is through MercadoPago's secure servers.
  • Rights and procedures
  • You freely, expressly and previously declare that you have been informed of the rights that the law grants you as the owner of your personal data. These rights are listed below:
  • (i) Know, update and rectify your personal data before the entity responsible for the treatment or in charge of the treatment of your personal data.
  • (ii) Request proof of the authorization granted to the person responsible for the treatment, except when expressly excepted as a requirement for the treatment.
  • (iii) Be informed by the person responsible for the treatment or the person in charge of the treatment, upon request, regarding the use that has been given to the personal data.
  • (iv) Submit complaints to the Superintendency of Industry and Commerce for violations of the personal data protection regime.
  • (v) Revoke the authorization and/or request the deletion of personal data under the terms of Law 1581 of 2012.
  • (vi) Free access once a month to your personal data that has been processed, under the terms of current regulations.

  • The procedures for exercising your rights will be as follows:
  • Procedure for inquiries
  • The owners, authorized persons or successors in title may consult their personal information that resides in our databases, in which case we will provide the requested information, after verifying the legitimacy to present said request. The query will be answered within a maximum term of ten (10) business days from the date of receipt of the query. When it is not possible to attend the consultation within said term, you will be informed of the reasons for the delay indicating the date on which your consultation will be attended, which in no case may exceed five (5) business days following the expiration of the first term. .
  • If the owners or authorized persons consider that the information contained in a database should be subject to correction, updating or deletion, or when they notice the alleged breach of any of the duties contained in the law, they may file a claim with us, which will be processed under the following rules:
  • Your claim must be made by means of a request addressed to ELIXIR with your identification data, the description of the facts that give rise to the claim, your address, and accompanying the documents that you want to assert as proof of the facts. If the claim is incomplete, we will require it within five (5) days after receiving it to correct the faults. After two (2) months from the date of the request, without you submitting the required information, we will understand that you have withdrawn the claim, under the terms of article 17 of Law 1755 of 2015, statutory of the Right of Petition.
  • In the event that we are not competent to resolve your claim, ELIXIR will notify the appropriate party within a maximum period of two (2) business days, a fact that will be informed to the Holder in a timely manner.
  • If appropriate, once the complete claim has been received, a legend will be included in the database that says "claim in process" and the reason for it, within a term not exceeding two (2) business days. Said legend must be kept until the claim is decided.

The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, you will be informed of the reasons for the delay and the date on which your claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term. .

Holders of personal data can exercise their rights to know, update, rectify and delete their personal data by sending their request to the email or by calling 3207326 in accordance with the provisions of this Privacy Policy.

Modifications and validity.

We may modify the terms and conditions of this Privacy Policy at any time. Any modification will be reported on the website and by publishing an updated version of the privacy policies. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.

This policy is effective as of the date of publication.

Shipping Policy DELIVERY TIME.

When making your purchase, remember that your order may take 3 to 8 business days to arrive.

Note: You will not be able to request a refund if you are within the waiting period stipulated in our warranty and returns policy.